Store Policy

Welcome to Hero Soaps Kenya! We are dedicated to providing you with high-quality products and exceptional customer service. Please review our store policies below to understand our terms and conditions.

1. Product Pricing

  • MaraTat Detergent Bar Soap: KES 40 per bar.
  • Bulk Purchase Discounts: Available for orders exceeding 100 bars. Please contact us for more details.

2. Payment Methods

  • Mobile Money: We accept payments via M-Pesa.
  • Bank Transfer: Direct bank transfers are accepted.
  • Cash on Delivery: Available in select locations.

All payments must be completed before dispatch, except for cash-on-delivery orders.

3. Shipping Policy

For detailed information on shipping fees, delivery timeframes, and order processing, please refer to our Shipping Policy.

4. Return and Refund Policy

  • Eligibility: Returns are accepted within 14 days of delivery for defective or incorrect items.
  • Process: Contact our customer support to initiate a return.
  • Refunds: Processed within 7 business days upon receipt of the returned item.

Please note that the product must be unused and in its original packaging to qualify for a return or refund.

5. Privacy Policy

We are committed to protecting your privacy. Any personal information collected during your interaction with our website will be used solely for order processing and improving your shopping experience. We do not share your information with third parties without your consent.

6. Terms and Conditions

  • Product Usage: Our products are intended for personal use only.
  • Limitation of Liability: Hero Soaps Kenya is not liable for any indirect, incidental, or consequential damages arising from the use of our products.
  • Governing Law: These terms are governed by the laws of Kenya.

7. Customer Support

For any inquiries or assistance, please contact us:

Thank you for choosing Hero Soaps Kenya!