Refund policy

At Hero soaps LTD Kenya, we strive to ensure your satisfaction with our MaraTat detergent bar soap. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

  • Eligibility: You may return the product within 14 days of receipt if it is unused, in its original packaging, and in the same condition as when you received it.
  • Process: To initiate a return, please contact us at herosoapltd@gmail.com with your order number and reason for return. Our customer service team will guide you through the return process.

2. Refunds

  • Approval: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Method: Approved refunds will be processed to the original method of payment within 7 business days.

3. Exchanges

  • Damaged or Incorrect Items: If you receive a damaged or incorrect product, please contact us within 7 days of receipt. We will arrange for a replacement at no additional cost.

4. Shipping Costs

  • Responsibility: You are responsible for paying the shipping costs for returning an item unless the return is due to our error (e.g., incorrect or defective product).
  • Non-Refundable: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Non-Returnable Items

  • Perishables and Personal Care Items: Certain items, such as perishable goods and personal care products, cannot be returned. Please contact us if you have questions about specific items.

6. Contact Us

For any questions regarding returns or refunds, please contact us:

By making a purchase on our website, you agree to this refund policy. We reserve the right to update or modify this policy at any time without prior notice.